Refund Policy

If we cannot generate your report (writing failure, internal verification failure or system error), we cancel the payment automatically without any request from you. The report page will say the payment was cancelled.

You paid but did not receive a report.

The report differs substantially from the structure shown at checkout (ten chapters).

You accidentally paid twice for the same chart (the second payment).

Let us know within 7 days of payment at [email protected], including your order number (report link).

Once a report has been generated and delivered, change-of-mind cancellations are limited under Article 17(2)(5) of the Korean Act on Consumer Protection in Electronic Commerce. We tell you this at checkout before you pay.

If the birth date or time you entered was wrong, refunds are also difficult after delivery, so please check the review screen before paying. If something unusual happened, write to us and we will look for a solution together.

We cancel the charge on your original payment method. Card refunds take 3–7 business days depending on your card issuer; PayPal refunds take 5–10 days.

[email protected] · We reply within two business days.